Thanks for the concept. I think all of us responsible for training have a system, formal or informal, for evaluating the benefit of training. ROI is a good catch phrase and concept. I would have liked to heard a little about methodology and not just the concept in the video.

Keith

ROI is always a challenge — the hardest evaluation to get real numbers for. I work in municipal government, and profit is not a helpful measurement. How could we apply the excellent lesson that your guest offered? I’m wondering what language/questions would help us collect similar data for our soft (critical) skills training. This is a great addition to your mix of lessons! Thank you.