An area that is sometimes ignored when looking at best practices is the identification of what is already working in the organization. Knowledge capture and transfer, as well as the 'learning organization' have become part of our common business language. What can be difficult is how to capture it in such a way that you can easily teach it to others.

Our philosophy is that 'the answers are in the room.' We approach each client with the idea in mind that the experts are already in the organization. We just need to find them and model what they are doing. An additional benefit is that our clients are engaged in the process, creating greater buy-in and support for adopting changes or new initiatives.

Some of our greatest success stories with clients have been identifying pockets of excellence and replicating them throughout the organization.

Job Benchmarking
External Best Practices