Who are your customers? You don’t need to be in retail to have them. For nearly all positions within an organization, there is someone that receives what that person produces – therefore they are customers. Customers can be internal or external and both require customer service.

This workshop presents models on how to best engage and approach a customer so that what they receive is what they need. Skills such as listening, relating, and dealing with challenging customers are all covered in this course.

 

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