An area that
is sometimes ignored when looking at best practices is the
identification of what is already working in the organization.
Knowledge capture and transfer, as well as the ‘learning
organization’ have become part of our common business
language. What can be difficult is how to capture it in such
a way that you can easily teach it to others.
Our philosophy is that ‘the answers are in the room.’ We approach
each client with the idea in mind that the experts are already in the organization.
We just need to find them and model what they are doing. An additional benefit
is that our clients are engaged in the process, creating greater buy-in and support
for adopting changes or new initiatives.
Some of our greatest success stories with clients have been
identifying pockets of excellence and replicating them throughout
the organization. |
