Process mapping
is a well-known technique for creating a common vision and
shared language for improving business results. It helps
you understand how people, departments, customers and other
functions in the organization interact to execute. What is
defined doesn’t always match what is happening.
Process mapping allows you to examine a business process clearly, without the
'distraction' of the organizational structure or internal politics. In fact,
it uncovers weaknesses in structure that may need to be resolved. It identifies
the steps that are the cause of bottlenecks, delays, barriers and errors and
creates a map of the ideal process to aid in creating and implement plans for
improvements. Process mapping is particularly effective in determining where
breakdowns are in communication and information sharing.
Communication and information sharing are the lifeblood of today’s organizations.
Process mapping helps you understanding where the breakdowns are and where
processes need to be created to improve efficiencies and effectiveness. It
defines where the focus should be to overcome barriers and define the priorities
to solve organizational needs. |
